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Certified Manager of Quality
Primer
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In its 7th edition, the CMQ Primer (October, 2013) contains 784 pages and 400 questions and answers.
Digital Material is also available Click Here to go to our digitals page.

CMQ Table of Contents

I. Certification Overview
     Certified Manager of Quality Exam
     CMQ Body of Knowledge

II. Leadership
Organizational Structures and Culture
Organizational Structures
Organizational Culture
Leadership Challenges
Leader Roles and Responsibilities
Manager Roles and Responsibilities
Change Management
Motivation and Negotiation
Empowerment
Teams and Team Processes
Types of Teams
Team Development Stages
Team Building Techniques
Team Roles and Responsibilities
Team Performance and Evaluation
ASQ Code of Ethics
References

III. Strategic Development
Strategic Planning Models
Business Environment Analysis
SWOT Analysis
Market Forces
Stakeholder Analysis
Technology
Internal Capability Analysis
Legal and Regulatory Factors
Strategic Plan Deployment
Action Plans
Resource Allocation
Performance Measurement
Quality Function in Deployment
References

IV. Management Skills
Management Skills and Abilities
Principles of Management
Management Theories and Tools
Interdependence of Functions
Human Resources Management
Financial Management
Risk Management
Knowledge Management
Communication Skills
Communication Basics
Global Communications
Communications and Technology
Project Management
Project Management Tools
Project Planning and Estimation
Measure Project Activity
Project Documentation
References

V. Quality Systems and Models
Quality Systems
Quality Mission and Policy
Quality Planning and Deployment
Quality System Effectiveness
Quality Models and Theories
MBNQA Criteria
ISO and Other Standards
Other Quality Methodologies
Quality Philosophies
References

VI. Management Tools
Problem-Solving Tools
The Seven Classic Quality Tools
Basic Management and Planning Tools
Process Improvement Tools
Innovation and Creativity Tools
Cost of Quality (COQ)
Process Management
Process Goals
Process Analysis
Lean Tools
Theory of Constraints (TOC)
References

VII. Measurement Tools
Basic Statistical Use
Sampling
Statistical Analysis
Trend and Pattern Analysis
Theory of Variation
Process Capability
Reliability and Validity
Qualitative Assessment
Survey Analysis and Use
References

VIII. Customer Focus
Customer Identification
Introduction
Internal Customers
External Customers
Customer Relationship Management
Customer Needs
Customer Satisfaction and Loyalty
Customer Service Principles
Multiple Customer Management
References

IX. Supplier Management
Supplier Selection
Supplier Communications
Supplier Performance Assessment
Supplier Improvement
Supplier Certification Programs
Supplier Partnerships and Alliances
Supplier Logistics Management
References

X. Training and Development
Introduction
Training Plans
Training Needs Analysis
Training Materials Development
Methods of Training Delivery
Evaluating Training Effectiveness
References

XI. Essay Questions
BOK for Constructed Response
Constructed Response Discussion
ASQ Essay Example
Sample Essay Questions

XII. Appendix
Definitions
Index
Answers

View Primer Sample Section

View Solutions Sample Section

View a Sample CMQ Instructor PDF Section Note the CMQ Instructor PDF may not be edited or printed.

Seventh Edition Primer Changes

The following information is provided by the American Society for Quality (ASQ) and used with permission:

CMQ Certification Requirements

CMQ BOK

The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings.

A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.

 

DIGITAL materials are licensed for use on one computer for a period of two years. The file contents cannot be printed or copied.  The files are compatible with Windows XP, Vista, Windows 7, and Windows 8 only. Installation of the Viewer software requires Administrator rights. The Viewer requires access to the internet at an interval of every 14 days. The license and file access fee is non-refundable. Digital files cannot be installed on a Server, Mac, virtual computer, or viewed via a thin client.

Please note that Digital products are not available for immediate download. Information for installation of the Viewer and file download links will be sent via e-mail normally by the next business day, Monday to Friday, excluding holidays.

 



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