The sixth edition adds the latest tools used to manage and attain superior results.
Now: $80




Certified Quality Process Analyst Primer
Price: $65.00

Certified Quality Process Analyst Solutions
Price: $35.00

Certified Quality Process Analyst
Exam CD
Price: $70.00

Certified Quality Process Analyst
Instructor PDF
Price: $50.00

Certified Quality Process Analyst
Exam USB Flash
Price: $70.00

The 3rd edition of the CQPA Primer (June, 2013) contains 554 pages and 400 questions and answers.
Digital Material is also available Click Here to go to our digitals page.

CQPA Table of Contents for Third Edition

I. Certification Overview

  • CQPA Exam

II. Quality Concepts

  • Quality Fundamentals
  • Quality Planning
  • Standards and Specifications
  • Cost of Quality
  • Documentation Systems
  • Quality Audits
  • Audit Types
  • Audit Components
  • Roles and Responsibilities
  • Audit Types
  • Quality Tools
  • Cause and Effect Diagrams
  • Flow Charts
  • Checksheets
  • Histograms
  • Control Charts
  • Pareto Diagrams
  • Scatter Diagrams
  • References

III. Teams And Training

  • Team Dynamics
  • Types of Teams
  • Team Building Activities
  • Roles and Responsibilities
  • Team Conflict
  • Training and Evaluation
  • Professional Conduct
  • References

IV. Problem Solving and Improvement

  • Continuous Improvement Models
  • Process Improvement Techniques
  • Six Sigma
  • Lean Techniques
  • Benchmarking
  • Project and Quality Mgmt Tools
  • Quality Management Tools
  • Affinity Diagrams
  • Tree Diagrams
  • PDPC Charts
  • Matrix Diagrams
  • Interrelationship Digraphs
  • Prioritization Matrices
  • Activity Network Diagrams
  • Project Management Tools
  • Taguchi Concepts
  • References

V. Data Collection and Analysis

  • Terms and Definitions
  • Basic Statistics
  • Basic Distributions
  • Probability Concepts
  • Reliability Concepts
  • Measurement Scales
  • Data Basics
  • References

VI. Sampling and Measurement

  • Sampling
  • Characteristics
  • Methods
  • Rational Subgrouping
  • Measurement System Analysis
  • References

VII. SPC and Statistical Analysis

  • SPC
  • Control Chart Introduction
  • Control vs Spec. Limits
  • Attribute Charts
  • Variable Charts
  • Chart Interpretation
  • Data Graphics
  • Process Capability
  • Statistical Analysis
  • Hypothesis Testing
  • Anova
  • Regression and Correlation
  • Design of Experiments
  • References

VIII. Customers and Suppliers

  • Internal and External Customers
  • Internal Customers
  • External Customers
  • Customer Satisfaction Methods
  • Customer Retention
  • Quality Function Deployment
  • Product Process Approval Systems
  • Alpha/Beta Testing
  • Supplier Management
  • Supplier Communication
  • Supplier Performance Measures
  • Material Identification
  • Control of Nonconforming Product
  • Nonconforming Material Definitions
  • Material Review Board Duties
  • References

IX. Corrective and Preventive Action

  • Corrective Action
  • Types of Corrective Action
  • Corrective Action Procedures
  • Corrective Action Definitions
  • Preventive Action
  • Root Cause Analysis
  • Mistake Proofing
  • Reengineering
  • 5 Whys
  • Barriers to Improvement
  • References

X. Appendix

  • Definitions
  • Tables
  • Index
  • Question Answers

View Primer Sample Section

View Solutions Sample Section

3rd edition Primer changes

CQPA Instructor PDF Section Note the CQPA Instructor PDF may not be edited or printed.

The following information is provided by the American Society for Quality (ASQ):

CQPA Certification Requirements


The Certified Quality Process Analyst is a paraprofessional who, in support of and under the direction of quality engineers or supervisors, analyzes and solves quality problems and is involved in quality improvement projects. A Certified Quality Process Analyst may be a recent graduate or someone with work experience who wants to demonstrate his or her knowledge of quality tools and processes.

DIGITAL materials are licensed for use on one computer for a period of two years. The file contents cannot be printed or copied.  The files are compatible with Windows 7, Windows 8.1, and Windows 10 only. Installation of the Viewer software requires Administrator rights. The Viewer requires access to the internet at an interval of every 14 days. The license and file access fee is non-refundable. Digital files cannot be installed on a Server, Mac, virtual computer, or viewed via a thin client.

Please note that Digital products are not available for immediate download. Information for installation of the Viewer and file download links will be sent via e-mail normally by the next business day, Monday to Friday, excluding holidays.


Back To Top