Juran's Quality Handbook

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Fifth Edition by Joseph M. Juran and A. Blanton Godfrey

The International Standard on Quality.

This essential reference in quality engineering and management practices, Juran's Quality Handbook has been completely updated for this new edition. Contributed, revised, and edited by a global team of industry experts, this new edition provides penetrating coverage of the newest methods in planning, control, and results, delivering all the tools necessary for successful quality engineering and management well into the 21st century.

In this Fifth Edition, a major revision of the best-selling classic Handbook, you'll find new emphasis on software, and updates in many key areas.

Written for managers, quality and industrial engineers, and students, this dynamic new version of Juran's reaches beyond the mangement site to address new customer service, supplierrelations, and worldwide market standard considerations. No Management or engineering library can be complete without it.

Features

· ISO 9000
· Software Development
· Strategic Planning
· Training
· Supplier Relations
· Inspection and Testing
· Customer Service
· Function Deployment
· International Activities
· TQM and SQP
· Self-Directing Teams
· Taguchi Methods and Techniques
· Supervision
· Benchmarking
· Statistical Problem-Solving

View the table of contents

Description Price
Juran's Quality Handbook 5th ed.
$120 Add to Cart

Contents

· How to Use the Handbook.
·
How to Think About Quality.
· The Quality Planning Process.
· The Quality Control Process.
· The Quality Improvement Process.
· Process Management.
· Quality and Income.
· Quality and Costs.
· Measurement, Information, and Decision-Making.
· Computer Applications to Quality Systems.
· The ISO 9000 Family of International Standards.
· Benchmarking.
· Strategic Deployment.
· Total Quality Management.
· Human Resources and Quality.
· Training for Quality.
· Project Management and Product Development.
· Market Research and Marketing.
·
Quality in Research and Development.
·
Software Development.
·
Operations.
·
Inspection and Test.
·
Job Shop Industries.
·
Customer Service.
·
Administrative and Support Operations.
·
Process Industries.
·
Quality in a High Tech Industry.
·
Automotive Industry.
·
Travel and Hospitality Industries.
·
Government Services.
·
Health Care Services.
·
Financial Services Industries.
·
Second-Generation Data Quality Systems.
·
Quality and Society.
·
Quality and the National Culture.
·
Quality in Developing Countries.
·
Quality in Western Europe.
·
Quality in Central and Eastern Europe.
·
Quality in the United States.
·
Quality in Japan.
·
Quality in the People's Republic of China.
·
Quality in Latin America.
·
Basic Statistical Methods.
·
Statistical Process Control.
·
Acceptance Sampling.
·
Design and Analysis of Experiments.
·
Reliability Concepts and Data Analysis.

Appendices

Glossary of Symbols and Abbreviations.
Tables and Charts.Selected Quality Standards, Specifications, and Related Documents.
Quality Systems Terminology.
Quality Improvement Tools.

Index.

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