The sixth edition adds the latest methods and tools
that are used to manage and attain superior organizational results
in today's High Quality, Customer Driven, Lean and Green
The new handbook is divided into four sections:
Section 1 Key Concepts: What Leaders Need to Know
Section 2 Methods & Tools: What to Use to Attain
Section 3 Applications: Most Important Methods in
Section 4 Key Functions: Your Role in Performance
New topics include Benchmarking Best Practices,
Continuous Innovation, Eco-Quality, Lean, Root Cause Analysis, Six Sigma, and Agile Software
and Systems Development.
New Industry sections include Defense, Healthcare, Services, Web
Based and Manufacturing.
The 31 chapters are authored by Juran staff, top
business practitioners, and other leading quality experts around the world.
Back to Top