I.  Certification Overview
	Certified Auditor Exam
	CQA Body of Knowledge
	Primer Content vs BOK

II.  Auditing Fundamentals
	Quality & Auditing Terms
	Audit Purpose
	Audit Types
	    System Audit Matrix
	    General Audit Matrix
	Audit Criteria
	    Audit Standards
	    MBNQA
	Audit Responsibilities
	Liability Issues
	References
	Questions

III. Auditor Competencies
	Professional Conduct
	Audit Credibility
	Auditor Characteristics
	Resource Management
	    Time Management
	Conflict Resolution
	Communication Techniques
	Interviewing Techniques
	Team Fundamentals
	Presentation Techniques
	Verification & Validation
	References 
	Questions

IV. Audit Preparation
	Audit Planning Elements
	Auditor Selection
	Audit Document Review
	Audit Logistics
	Auditing Tools
	     Checklists
	Audit Strategies
	Audit Plan Communication
	References
	Questions

V.  Audit Performance
	Audit Process Management
	    Audit Team Meetings
	Opening Meeting
	Audit Working Papers
	Data Collection
	    Questioning & Interviewing
	    Verifying Documents
	    Physical Evidence 	
	     Observation Techniques
	     Verification/corroboration
	     Effectiveness of Controls
	Audit Analysis
	    Pattern & Trend Analysis
	    Nonconformance & Noncompliance
	    Defect Classifications
	    Characteristic Classifications
	    Risk Assessment
	    Observations & Findings
	Exit Meeting
	    Follow-up Actions
	References
	Questions

VI. Audit Reporting 
	Audit Report Effectiveness
	Audit Report Steps
	Audit Record Retention
	References
	Questions

VII. Audit Follow-up & Closure
	Corrective/Preventive Definitions
	Corrective/Preventive Processes
	Corrective Action Review
	Verification of Corrective Action
	Ineffective Corrective Action
	Audit Closure
	References
	Questions

VIII. Audit Business Applications 
	Program Management
	    Administration & Policies
	    Strategic Alignment
	    Resource Management
	    Program Effectiveness
	    Auditor Training
	Business Applications
	    Change Control Systems
	    Risk Management
	    Business Interrelationships
	    Senior Mgmt & Audit Function
	    Common Elements of Audits
	    Auditing as a Mgmt Tool
	    Emerging Auditor Roles
	References
	Questions

IX. Quality Tools and Techniques
	Basic Quality Tools
	    Checklists
	    Flow Charts/Process Mapping
	    Scatter Diagrams
	    Cause & Effect Diagrams
	    Pareto Charts
	    Histograms
	    Control Charts
	    Chart Interpretation
	Problem Solving Tools
	    Plan/do/check/act
	    Brainstorming
	    DMAIC Process
	    5 Whys
	    8d Problem Solving
	    Lean Manufacturing Techniques
	Descriptive Statistics
	Sampling Methods
	Process Capability
	Data Analysis
	Cost of Quality
	References
	Questions

X. Appendix
	Author Index
	Subject Index
	Case Studies
	Question Answers