II. Auditing Fundamentals
    Quality and Auditing Terms
    Audit Types
        Methods
        Relationships
        Purposes
        Common Elements
    Audit Purpose and Scope
        Audit Benefits
    Audit Criteria
    Audit Responsibilities
    Professional Conduct
    Liability Issues
        Ethical Responsibilities
        Legal Consequences
        Audit Credibility
    References
    Questions

III. Auditor Competencies
    Auditor Characteristics
    On-site Resource Management
    Conflict Resolution
    Communication and Presentation Techniques
        Communication Techniques
        Presentation Techniques
    Interviewing Techniques
        Interviewing
        Listening
    Team Dynamics
        Team Building
        Team Facilitation
        Team Development Stages
    References
    Questions

IV. Audit Planning and Performance
    Audit Preparation and Planning
        Audit Planning Elements
        Auditor Selection
        Audit Related Documentation
        Audit Logistics
        Audit Tools and Working Papers
        Audit Strategies
    Audit Performance
        On-site Audit Management
        Opening Meeting
        Data Collection and Analysis
        Establishment of Objective Evidence
        Organization of Objective Evidence
        Exit and Closing Meeting
    References
    Questions
 

V. Audit Reporting and Follow-up
    Audit Reporting
        Development and Content
        Effective Reports
        Report Steps
    Audit Follow-up
        Corrective Action Process
        Corrective Action Plan Review
        Corrective Action Verification
        Ineffective Corrective Action
        Audit Closure
    References
    Questions

VI. Audit Program Management
    Program Management
        Senior Management Support
        Staffing and Resource Management
        Training and Development
        Audit Program Evaluation
        Internal Audit Program Management
        External Audit Program Management
        Best Practices
        Organizational Risk Management
        Management Review Input
    Business and Financial Impact
        Auditing as a Management Tool
        Interrelationships of Processes
        Cost of Quality
        Emerging Auditor Roles
    References
    Questions

VII. Quality Tools and Techniques
    Basic Quality and Problem Solving Tools
    Process Improvement Techniques
        Six Sigma
        Lean
    Basic Statistics
        Central Tendency
    Measures of Dispersion
        Qualitative and Quantitative Analysis
    Process Variation
        Common and Special Cause
        Process Performance Metrics
        Outliers
    Sampling Methods
        Acceptance Sampling Plans
        Types of Sampling
        Sampling Terms
    Change Control and Configuration Management
    Verification and Validation
    Risk Management Tools
    References
    Questions

VIII. Appendix
    Author Index
    Subject Index
    Case Studies
    Question Answers