Table of Contents

I. Certification Overview
        CQE BOK

II. Management & Leadership
        Quality Foundations
        Quality Management Systems
            Strategic Planning
            Stakeholders
            Benchmarking
            Project Management
            Quality Information Systems
        ASQ Code of Ethics
        Leadership Principles
        Facilitation Techniques
        Communication Skills
        Customer Relations
        Supplier Management
        Barriers to Quality Improvement
        References

III. Quality Systems
        Quality System Elements
        Quality System Documentation
        Quality Standards & Guidelines
            ISO 9001:2000
            MBNQA/BNQP
        Quality Audits
            Audit Types
            Audit Components
        Cost of Quality
            Quality Cost Categories
            Quality Cost Bases
        Quality Training
            Training Needs Assessment
            Training Effectiveness
        References

IV. Product & Process Design
        Quality Characteristics
        Design Review
            DFSS
            QFD
            Robust Design
            DFX
        Technical Drawings
            GD&T Definitions
        Design Verification
        Reliability and Maintainability
            Preventive Maintenance
            R&M Indices
            Bathtub Curve
            Hazard Assessment Tools
        References

V. Product & Process Control
        Tools
            Control Plans
        Material Control
            Material Identification
            Material Segregation
            Classification of Defects
            MRB
        Acceptance Sampling
            Sampling Concepts
            Sampling Standards
            Sampling Integrity
        References

VI. Testing & Measurement
        Measurement Tools
        Definitions
        Destructive Tests
        Nondestructive Tests
        Metrology
        Measurement System Analysis
        References

VII. Control & Management Tools
        Quality Control Tools
            Flow Charts
            Histograms
            Pareto Diagrams
        Management & Planning Tools
            Affinity Diagrams
            Matrix Diagrams
            Prioritization Matrices
            Activity Network Diagrams
        References

VIII. Improvement Techniques
        Improvement Models
            PDCA
            Six Sigma
            Kaizen
            Lean Techniques
            TQM
        Corrective & Preventive Actions
            Root Cause Analysis
            Mistake Proofing
        References

IX. Basic Statistics
        Collecting Data
            Types of Data
            Measurement Scales
            Data Collection Methods
            Data Accuracy
            Descriptive Statistics
            Graphical Relationships
        Quantitative Concepts
            Statistical Conclusions
            Probability Terms
        Probability Distributions
            Continuous Distributions
            Discrete Distributions
        References

X. Statistical Applications
        Statistical Process Control
            Objectives
            Common vs. Special Causes
            Rational Subgrouping
            Control Charts
            Control Chart Analysis
            Pre-control Charts
            Short-run SPC
        Capability
            Capability Studies
            Performance vs. Specifications
            Capability Indicies
            Performance Indicies
        References

XI. Advanced Statistics
        Statistical Decision Making
            Point Estimates
            Confidence Intervals
            Hypothesis Testing
            Paired-comparison Tests
            Goodness-of-fit Tests
            Contingency Tables
        Analysis of Variance
        Relationships Between Variables
            Linear Regression
            Simple Linear Correlation
            Time-series Analysis
        Design of Experiments|
            Terminology
            Planning Experiments
            Block Experiments
            Full-factorial Experiments
            Fractional Factorials
            Other Experiments
        References

XII. Appendix/index
        Answers

Back to Top

Sample Section

Click here to view a sample from the CQE Primer.  The sample file was prepared using Adobe Acrobat to preserve formatting and to allow you to print the file exactly as it appears in the Primer.  If you do not have Adobe Acrobat installed on your computer you will be asked to save the file to your local hard disk, and you will need to install Adobe Acrobat to view the file.  Click here to obtain your free version of Adobe Acrobat (approximately 5 megs).

Back to Top