II. Quality Basics
    ASQ Code Of Ethics
    Quality Planning
    Cost Of Quality
   Standards/Requirements
    Documentation Systems
    Audits
        Introduction
        Types
        Audit Processes
        Roles & Responsibilities
    References

III. Teams And Training
    Teams
        Types Of Teams
        Team Building Activities
        Roles & Responsibilities
    Training Components
    References

IV. Quality Tools
    Basic Tools
        Cause & Effect Diagrams
        Flow Charts
        Checksheets
        Histograms
        Control Charts
        Pareto Diagrams
        Scatter Diagrams
    Management Tools
        Affinity Diagrams
        Tree Diagrams
        PDP Charts
        Matrix Diagrams
        Interrelationship Digraphs
        Prioritization Matrices
        Activity Network Diagrams
    Taguchi Concepts
        Loss Function
        Robust Design
        Signal-To-Noise Ratios
    References

V. Improvement Tools
    Continuous Improvement Models
        PDCA
        Kaizen
        Six Sigma
        Reengineering
    Project Management
        PERT
        CPM
        Gantt Charts
    Lean Techniques
        Lean Glossary
        Cycle Time Reduction
        5s Organization
        Visual Factory
        SMED
    Benchmarking
    References

VI. Basic Statistics
    Data Basics
    Data Collection
    Measurement Scales
    Basic Calculations
    Probability Distributions
    Probability
    References

VII. Sampling And Measurement
    Sampling
        OC Curve
        OC Curve Effects
        Sampling Definitions
        Plan Summaries
    Measurement
    References

VIII. SPC
    Control Chart Applications
    Control Limits Vs Spec Limits
    Variable Charts
        X Bar & R Charts
        X Bar & Sigma Charts
    Chart Interpretation
    Attribute Charts
        Formulas
        P Charts
        C Charts
        Np Charts
    Rational Subgrouping
    Pre-Control Technique
    Data Plotting Vs Recording
    Process Capability
    References

IX. Advanced Statistics
    Hypothesis Statistics
        Confidence Intervals
        Z Test
        T Test
    Analysis Of Variance
        F Test
    Regression & Correlation
    Design Of Experiments
        Doe Terms
        Doe Steps
        Full Factorial Example
    References

X. Customer Concepts
    Internal & External Customers
        Employee Surveys
        External Customers
    Customer Satisfaction
        Customer Surveys
        Customer Service
        Customer Needs
        Quality Function Deployment
    Corrective & Preventive Actions
        Corrective Action Definitions
        Types Of Corrective Action
        Root Cause Analysis
        Prevention Activities
    References

XI. Supplier Concepts
    Supplier Management
    Supplier Ratings
    Supplier Assessment Metrics
    Reliability
    Bathtub Model
    Reliability Terminology
    Product/Process Approval Systems
    Material Identification
    Nonconforming Material Definitions
    References

XII. Appendix
    Definitions
    Tables
    Index
    Question Answers