Table of Contents

I. Certification Overview
    Certified Quality Technician Exam
    CQT Body of Knowledge
    Comparison: CQT BOK & Primer
 

II. Quality Concepts & Teams
     Quality Concepts
         Quality Overview
         Customers & Suppliers
        Quality Principles
        Quality Standards
        Cost of Quality
        Six Sigma
        Lean Concepts
        Continuous Improvement
    Team Functions
        Basic Team Elements
        Meeting Management
        Team Building Methods
        Team Stages
        Globalization
References

III. Quality Tools
    Problem Solving Steps
    Cause and Effect Diagrams
    Flow Charts
    Data Types
    Checksheets
    Pareto Diagrams
    Scatter Diagrams
    Control/Run Charts
    Histograms
    References

IV. Basic Statistics
    General Concepts
        Terminology
        Frequency Distributions
    Calculations
        Central Tendency
        Measures of Dispersion
        Statistical Inference
        Confidence Limits
        Probability
        Z Values
    References
 

V. Control Charts
    Introduction
    Control Limits Vs. Spec. Limits
    Variables Charts
    Attribute Charts
    Common & Special Cause Variation
    Process Capability
    Data Plotting
    References

VI. Metrology
    Introduction
    Hand Tools
    Gages
    Optical Tools
    Coordinate Measuring Machines
    Electronic Measuring Equipment
    Weights, Balances, and Scales
    Hardness Testing Equipment
    Surface Plates
    Surface Analyzers
    Force Measurement Tools
    Angle Measurement Tools
    Color Measurement Tools
    Metrology Summary
    References

VII. Calibration
    Introduction
    Control & Maintenance of M&TE
    Customer Supplied M&TE
    Calibration Intervals
    Calibration Error
    Calibration Definitions
    References

VIII. Blueprint Reading
    Blueprint Components
    GD&T Terminology
    Blueprint & GD&T Definitions
    Defect/characteristic Classification
    References

IX. Inspection & Sampling
    Inspection Concepts
        Inspection Introduction
        Types of Measurement
        Gage Selection
        Measurement Terms
        Rounding Rules
        Measurement Conversions
        Inspection Points
        Inspection Error
        Product Traceability
        COC and COA
        Inspection & Sampling Definitions
    Testing Techniques
        NDT Techniques
        Destructive Testing
        Other Testing Techniques
    Sampling
        Characteristics
        Sampling Types
        Use of Major Plans
    Nonconforming Material
        Identifying and Segregating
        Material Review Process
    References

X. Quality Audits
    Introduction
    Audit Terminology
    Types of Audits
    Audit Components
    Auditing Tools & Techniques
    Audit Communication Tools
    References

XI. Corrective & Preventive Action
    Corrective Action
        Types of Corrective Action
        Corrective Action Planning
        Corrective Action Procedures
        Corrective Action Definitions
        Root Cause Analysis
    Preventive Action
        Mistake Proofing
        Process Improvement
        Quality Function Deployment
        FMECA/FMEA
    References

XII. Appendix
    Tables
    Conversion Chart
    Name Index
    Subject Index
    Question Answers

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