Table of Contents

I. Certification Overview
     Certified Quality Technician Exam
     Comparison: CQT BOK & Primer

II. Quality Concepts & Teams
     Quality Concepts
          Quality Overview
          Customers & Suppliers
          Quality Principles
          Quality Standards
          Cost of Quality
          Six Sigma
          Continuous Improvement
     Team Functions
          Basic Team Elements
          Meeting Management
          Team Development
          Team Stages
          Globalization
     References

III. Quality Tools
     Problem Solving Steps
     Cause and Effect Diagrams
     Flowcharts
     Data Types
     Checksheets
     Histograms
     Pareto Diagrams
     Scatter Diagrams
     Control/Run Charts
     References

IV. Basic Statistics
     General Concepts
          Terminology
          Frequency Distributions
          Design of Experiments
          Reliability
     Calculations
          Central Tendency
          Measures of Dispersion
          Probability
          Z Values
          Student’s T Test
          Statistical Inference
          Confidence Intervals
          Anova
     References

V. Control Charts
     Applications
     Control vs Specification Limits
     - R Charts
     Interpretation Rules
     Other Variable Charts
     Attribute Charts
     Subgrouping
     Process & Machine Capability
     Pre-Control
     Data Plotting Vs. Recording
     References

VI. Metrology
     Hand Tools
     Gages
     Optical Tools
     Coordinate Measuring Machines
     Electronic Measuring Equipment
     Weights, Balances and Scales
     Hardness Testing Equipment
     Surface Plates
     Surface Analyzers
     Force Measurement Tools
     Angle Measurement Tools
     Color Measurement Tools
     Gage Maintenance and Storage
     Metrology Summary
     References

VII. Calibration
     Introduction
     Measurement and Test Equipment
     Gage R&R
     Calibration Intervals
     Calibration Error
     Customer Supplied M&TE
     References

VIII. Blueprint Reading
     Blueprint Components
     Gd&t Terminology
     Blueprint & GD&T Definitions
     Defect/Characteristic Classifications
     References

IX. Inspection & Sampling
     Inspection Concepts
          Inspection Introduction
          Types of Measurement
          Gage Selection
          Gage R&R Terms
          Rounding Rules
          Measurement Conversions
          Inspection Points
          Inspection Error
          Measurement Scales
          Product Traceability
          COC and COA
          Inspection/sampling Definitions
     Testing Techniques
          NDT Techniques
          Destructive Testing
          Other Testing Techniques
     Sampling
          Characteristics
          Sampling Types
          Use of Major Plans
     References

X. Quality Audits
     Introduction
     Types of Audits
     Audit Components
     Auditing Tools & Techniques
     Audit Term Glossary
     References

XI. Preventive & Corrective Action
     Preventive Action
     Corrective Action
          Elements of Corrective Action
          Failure and Root Cause Analysis
     Nonconforming Material
          Identifying and Segregating
          Material Review Process
     References

XII. Appendix
     Tables
     Conversion Charts
     Name Index
     Subject Index
     Question Answers

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