II. General Knowledge
    Quality Principles
        Benefits of Software Quality
        Organ. & Process Benchmarking
    Ethical & Legal Compliance
        Professional Codes of Ethics
        Legal & Regulatory Issues
    Standards & Models
    Leadership Skills
        Organization Leadership
        Facilitation Skills
        Communication Skills
    Team Skills
        Team Management
        Team Tools
    References

III. Software Quality Management
    Quality Management System
        Quality Goals & Objectives
        Customers & Stakeholders
        Planning
        Outsourcing
    Methodologies
        Cost of Quality
        Process Improvement Models
        Corrective Action Procedures
        Defect Prevention
    Audits
        Audit Types
        Audit Roles and Responsibilities
        Audit Process
    References

IV. Systems & Software Engr. Processes
    Life Cycles & Process Models
    System Architecture
    Requirements Engineering
        Requirement Types
        Requirement Elicitation
        Requirement Analysis
    Requirement Management
        Participants
        Requirements Evaluation
        Requirements Change Mgmt
        Bidirectional Traceability
    Analysis, Design, & Development
        Design Methods
        Quality Attributes & Design
        Software Reuse
        Software Development Tools
        Software Development Methods
    Maintenance Management
        Maintenance Types
        Maintenance Strategy
    References

V. Project Management
    Planning & Scheduling
        Project Planning
        Project Scheduling
        Project Deployment
    Tracking & Controlling
        Phase Transition Control
        Tracking Methods
        Project Reviews
        Program Reviews
    Risk Management
        Risk Management Methods
        Software Security Risks
        Safety and Hazard Analysis
    References

VI. Software Metrics & Analysis
    Introduction
    Metrics & Measurement Theory
        Terminology
        Measurement Theory & Statistics
        Psychology of Metrics
    Process & Product Measurement
        Software Metrics
        Process Metrics
        Reliability Models
        Metric Reporting Tools
    Analytical Techniques
        Sampling
        Data Collection & Integrity
        Quality Analysis Tools
References

VII. Software Verification & Validation
    Theory
    V & V Methods
        Software Product Evaluation
     Test Planning & Design
        Test Strategies
        Test Plans
        Test Designs
        Software Tests
        Tests of Supplier Components
        Test Coverage Specifications
        Code Coverage Techniques
        Test Environments
        Test Tools
    Reviews and Inspections
    Test Execution Documentation
    Customer Deliverables
    References

VIII. Software Configuration Management1
    SCM Rationale
    SCM Definitions
    Configuration Infrastructure
        Configuration Mgmt. Team
        Configuration Mgmt. Tools
        Library Process
    Configuration Identification
        Configuration Items
        Software Builds
    Conf. Control & Status Accounting
        Item, Baseline, & Version Control
        Configuration Control Board
        Concurrent Development
        Configuration Status Accounting
    Configuration Audits
    Product Release & Distribution
        Product Release
        Archival Processes
    References

IX. Index
    Answers