II.  Enterprise-Wide Deployment
     Enterprise-Wide View
        Value Of Six Sigma
        Six Sigma Foundations
        Value & Foundations Of Lean
        Integration of Lean & Six Sigma
        Business Processes & Systems
     Enterprise Leadership
        Leadership Responsibilities
        Organizational Roadblocks
        Change Management
        Linking Projects To Goals
        Roles and Responsibilities

III.  Process Management
      Overview
      Stakeholder Impact
      Critical Requirements
      Benchmarking
      Performance Measures
      Financial Measures

IV.  Team Management
       Team Formation
       Team Facilitation
       Team Dynamics
       Time Management
       Decision Making Tools
       Problem Solving Methodologies
       Mgmt & Planning Tools
       Evaluation & Reward

V.  Define
     Voice Of The Customer
        Customer Identification
        Customer Feedback
        Customer Requirements
     Project Charter
        Charter Content
        Charter Negotiations
        Project Measures
     Project Tracking
        Work Breakdown Structure
        Planning Tools
        Project Documentation

VI.  Measure - Data
       Process Characteristics
          Input & Output Variables
          Flow Metrics
          Analysis Tools
      Data Collection
          Types of Data
          Measurement Scales
          Sampling Methods
          Collection Methods
      Measurement Systems
          Measurement Methods
          System Analysis
          Enterprise Measurement
          Metrology

VII.  Measure - Statistics
      Basic Statistics
          Central Limit Theorem
          Descriptive Statistics
          Graphical Methods
          Statistical Conclusions
      Probability
          Common Distributions
          Other Distributions
      Process Capability
          Capability Studies
          Capability Indices
          Non-Normal Data
          Performance Metrics

VIII.  Analyze
      Measuring/Modeling Relationships
          Regression
          Multivariate Tools
          Multi-Vari Studies
      Hypothesis Testing
          Point & Interval Estimates
          Major Tests
          ANOVA
          Nonparametric Tests
      FMEA
      Additional Analysis Methods
          Root Cause Analysis
          Waste Analysis

IX. Improve
      Design Of Experiments
          Terminology
          Design Principles
          One-Factor Experiments
          Fractional Factorial Experiments
          Full Factorial Experiments
      Waste Elimination
      Cycle Time Reduction
      Kaizen
      Theory Of Constraints
      Implementation Plans
      Risk Analysis

X.  Control
      Statistical Process Control
          Rational Subgrouping
          Control Chart Selections
          Control Chart Analysis
      Other Control Tools
          TPM
          Visual Factory
      Maintain Controls
          Control Plan
      Sustain Improvements
          Training Plans
          Documentation

XI.  Design For Six Sigma (DFSS)
      DFSS Methodologies
      Design For X (DFX)
      Robust Design
      Special Design Tools