I.  Internal Auditing Introduction
    Congratulations
    Audit Humor
    Primer Purpose
    Primer Scope
    Internal Audit Benefits
    Purposes of Internal Audits
    Importance of Internal Audits
    Progress Checks
    This Primer’s Approach
    ISO 9001 and ISO 19011
    Three Major Phases of Internal Audits
    The Nine Auditing Steps
    Progress Checks

Ii. Auditing Definitions
    Primer Terms
    Progress Checks
    ISO 9001 Key Terms
    Progress Checks

III. Auditor Skills and Qualifications
    Auditor Basics
    Process Stakeholders
    The Client
    Audit Program Coordinator
    Lead Auditor Responsibilities
    The Audit Team
    Professional Conduct
    Auditing Skills
    Auditor Responsibilities
    Progress Checks
    Ten Auditor Dos/Don’ts
    Experts
    Auditee Responsibilities
    Escort Responsibilities
    Worker Considerations
    General Hints
    Progress Checks
    Communication Basics
    Ten Communication Dos/Don’ts
    Types of Audit Questions
    Auditee Considerations
    Auditee Behaving Badly
    Progress Checks

IV. ISO Standards
   Introduction
    ISO 19011 Synopsis
    Progress Checks
    ISO 9000 Standards
    Progress Checks
    ISO 9001:2000 Summary
    Additional Regulations
    Progress Checks

V. Auditing Program
    Establishing an ISO Audit Program
    Internal Vs. Registration Audits
    Audit Frequency
    Creating a Schedule
    Audit Tracking
    Audit Business Objectives
    Progress Checks

VI. Auditing Aids
    Quality Manual Basics
    Procedures/Instructions
    Progress Checks
    Records
    Summaries/Binders
    Progress Checks
    Audit Strategies
    Common Audit Findings
    Progress Checks

VII. Audit Preparation
    Introduction
    Internal Audit Authority
    Audit Types
    The Special Audit
    Progress Checks
    Auditor’s Task List
    Developing Auditor Expertise
    Developing a Survey
    Review Documents
    Audit Team Planning
        Confirm Availability
        Assign Activities
        Develop Checklists
        Checklist Examples
        Flow Chart Example
        Audit Notice
    Progress Checks

VIII. The Audit
    Pre-Audit Meeting/Activities
    Conducting the Audit
    The Closing Meeting
    Corrective Action Expectations
    Progress Checks

IX. Post-audit Activities
    Introduction
    Internal Audit Report
    Audit Cover Sheet
    Audit Report Form
    Management Review
    Corrective Action Ownership
    Tracking Corrective Actions
    Audit Finding Form
    Car Form
    Evaluating Corrective Actions
    Follow-up Audits
    Progress Checks

X. Appendix
    Process Checks
    True/False Questions
    Auditing Scenarios
    Index
    Answers