Contents

I. Introduction/Forward

A. Table of Contents

II. Overview of ISO 9000

A. Market Driven Quality
B. Basic ISO Questions
C. Registrar Information
D. Quality Definitions

III. The ISO Standards

A. Standards Overview
B. ISO 9001:2000 Summary
C. ISO/TS 16949 Summary
D. ISO 19011 Synopsis
E. ISO 10012 Synopsis

IV. Implementation Plan

A. Key Steps
B. Documenting the System
C. Management Review (ISO 9001:2000)
D. Management Review (ISO/TS 16949)
E. Internal Audit
F. Corrective Action

V. Documentation Plan

A. Key Elements
B. 9001:2000 Generic Manual
C. ISO/TS 16949 Generic Manual
D. Selected Procedures ISO 9001:2000

VI. Successful Registration

A. Strategy
B. Key Questions ISO 9001:2000
C. Maintaining the System

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Sample Section

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