The sixth edition adds the latest methods and tools that are used to manage and attain superior organizational results in today's High Quality, Customer Driven, Lean and Green environment.

The new handbook is divided into four sections:

Section 1 Key Concepts: What Leaders Need to Know about Quality

Section 2 Methods & Tools: What to Use to Attain Performance Excellence

Section 3 Applications: Most Important Methods in Your Industry

Section 4 Key Functions: Your Role in Performance Excellence

New topics include Benchmarking Best Practices, Continuous Innovation, Eco-Quality, Lean, Root Cause Analysis, Six Sigma, and Agile Software and Systems Development.

New Industry sections include Defense, Healthcare, Services, Web Based and Manufacturing.

The 31 chapters are authored by Juran staff, top business practitioners, and other leading quality experts around the world.

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