Contents

Part 1: The Assessment of Business Operations

1. Audit benefits, audit development and audit costs
2. Management audit categories, depth and scope
3. Looking at the auditee’s organization
4. The task elements
5. Looking at departments
6. Looking at management systems
7. Audit guidance tools
8. The audit decision process
9. Audit preparation
10. The entry interview
11. Audit methods
12. Information collection
13. Question technique
14. Auditor conduct
15. The auditee’s conduct
16. Cyber audits
17. Corrective action decisions
18. Typical quality problems and their real causes
19. The exit interview
20. The audit report
21. Follow-up and close-out
22. The auditor
23. The auditee

Part 2. Management Audit Applications

1. Continuous improvement programs
2. Value-added auditing
3. Project audits
4. Auditing software and computer applications
5. Auditing service providers
6. Safety and environmental audits
7. President’s audit

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