The 4th edition of the CQPA Primer (May, 2020) contains 554 pages and 400 questions and answers.
Digital Material is also available Click Here to go to our digitals page.
I. Certification Overview
- CQPA Exam
- CQPA BOK
II. Quality Concepts & Team Dynamics
- Professional Conduct And Ethics
- Quality Concepts
- Quality Planning
- Cost of Quality
- Standards & Specifications
- Documentation Systems
- Quality Audits
- Audit Types
- Audit Components
- Roles & Responsibilities
- References
III. Teams And Training
- Team Dynamics
- Types of Teams
- Team Building Activities
- Team Stages
- Roles & Responsibilities
- Team Conflict
- Training & Evaluation
- References
IV. Quality Tools & Process Improvement
- Process Improvement Concepts
- Quality Tools
- Cause & Effect Diagrams
- Flow Charts
- Checksheets
- Histograms
- Control Charts
- Pareto Diagrams
- Scatter Diagrams
- Process Improvement Techniques
- Lean
- Six Sigma
- Benchmarking
- Risk Management
- Business Process Management
- Quality Management Tools
- Affinity Diagrams
- Tree Diagrams
- PDPC Charts
- Matrix Diagrams
- Interrelationship Digraphs
- Prioritization Matrices
- Activity Network Diagrams
- Project Management Tools
- References
V. Data Analysis
- Basic Statistics
- Basic Distributions
- Probability Concepts
- Reliability Concepts
- Measurement Scales
- Data Types
- Data Collection & Analysis
- Data Integrity
- Data Plotting
- References
VI. Sampling & Measurement
- Sampling Characteristics
- Methods
- Measurement System Analysis
- References
VII. SPC & Statistical Analysis
- SPC Concepts
- Rational Subgrouping
- Attribute Charts
- Variable Charts
- Chart Interpretation
- Process Capability
- Statistical Analysis
- Hypothesis Testing
- Anova
- Regression & Correlation
- Design of Experiments
- Taguchi Concepts
- References
VIII. Customers & Suppliers
- Internal & External Customers
- Internal Customers
- External Customers
- Customer Satisfaction Methods
- Customer Retention
- Quality Function Deployment
- Product & Process Approval Systems
- Alpha/Beta Testing
- Supplier Management
- Supplier Communication
- Supplier Performance Measures
- Material Identification
- Control of NC Product
- Nonconforming Material Definitions
- Material Review Board Duties
- References
IX. Corrective and Preventive Action
- Corrective Action
- Types of Corrective Action
- Corrective Action Procedures
- Corrective Action Definitions
- Preventive Action
- Root Cause Analysis
- Mistake Proofing
- Reengineering
- 5 Whys
- FMEA / FMECA
- Barriers to Improvement
- References
X. Appendix
- Definitions
- Tables
- Index
- Question Answers
CQPA Instructor PDF Section Note the CQPA Instructor PDF may not be edited or printed.
The following information is provided by the American Society for Quality (ASQ):
The Certified Quality Process Analyst is a paraprofessional who, in support of and under the direction of quality engineers or supervisors, analyzes and solves quality problems and is involved in quality improvement projects. A Certified Quality Process Analyst may be a recent graduate or someone with work experience who wants to demonstrate his or her knowledge of quality tools and processes.
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